How long will it take to complete a web request?

Timelines can vary based on the type of request. Here's a quick reference guide to help with your submissions. After submitting a web request form, your request will be reviewed to assess if any information is missing and to determine the time required to complete the request. You will receive a reply within 3 business days letting you know if your request has been assigned, completed, or if more information if needed.

There are two request classifications to help us determine the rate of completion: standard and urgent.

Urgent content updates are completed in 24 - 48 hours. If more time is needed, we will connect with you to discuss the details. See timelines below for standard requests.

72 hours to 1 Week (Business Days)

Redirect
Content and Image Updates
Analytics Report(s)
Shortcut URL / Vanity URL
Degree Finder Update
Campaign Link Tracking (UTM)
Need Help / CMS Question

Up to 2 Weeks (Business Days)

People Directory and staff edits that are connected to the People Directory widget on the new CMS
Content Rewrite / Refresh (a paragraph or two) - 1 - 2 weeks
New Webpage or Landing Page Creation - 2 -4 weeks (may change depending on requirements)

Items That May Vary

Depending on the teams and experts involved, components required, and time to complete, the following items will receive a customized timeline.

New Website - Varies (can take up to a year to design)
Redesign Request (one page, several pages or site specific) - Varies, can take a few months.

Other

CMS Access and Permissions - Facilitated by the Office of Innovation and Information Technology (OIIT) through ServiceNow.

These timeframes are estimates to help you plan your request. Your request could be completed earlier or later depending on the work required.

Should I submit my request early?

It can be tempting to want to get a head start on your request by submitting it months or several weeks in advance. No need to do that, we've got you covered! Use the timelines above to gauge your submission. Once you submit the form, we'll get your content updated right away.